Terms & Conditions

Leisure travel: general terms and conditions

1. Hotel rooms, bathrooms, and other accommodation facilities may vary in size, layout, and standard depending on the property and destination.
2. Meals included in the tour package may consist of local, Asian, and Indian cuisine, with local dishes generally forming the majority of the available selections.
3. All participants are expected to follow the itinerary and adhere to the departure times and meeting schedules communicated by the tour leader, guide, or tour manager. Group tours operate according to a pre-arranged schedule, and delays caused by individual participants may affect the entire group. If a participant repeatedly fails to arrive on time, the tour operator may proceed with the scheduled arrangements without them. Any additional transportation or other expenses incurred to rejoin the group shall be borne by the participant.
4. All visa applications are subject to the assessment and approval of the relevant embassy, consulate, immigration department, or other competent authority. Let’s Fly.lk cannot guarantee visa approval and shall not be responsible for decisions made independently by such authorities.
5. Visa application fees and related charges are generally non-refundable, including where an application is refused or withdrawn, subject to the applicable rules of the relevant authority or service provider. If a visa application is unsuccessful, any cancellation fees or losses relating to flights, accommodation, transfers, and other confirmed services shall be handled in accordance with the respective suppliers’ cancellation policies and the terms agreed for the booking.
6. Prices offered for group tours may be calculated on the basis of group airfare, shared transportation, and other group-specific arrangements. Participants are therefore expected to follow the confirmed travel dates and itinerary. Any request to depart from the group, change travel dates, or alter the agreed arrangements must receive prior written approval from Let’s Fly.lk and, where applicable, the relevant suppliers. Additional charges, fare differences, or penalties may apply.
7. Package prices may be based on prevailing foreign exchange rates and supplier prices at the time of quotation. Where exchange rate fluctuations or supplier price increases affect the cost of the confirmed services, additional charges may apply where permitted under the agreed booking terms. Any applicable adjustment will be communicated to the participant, and the participant shall be responsible for the additional amount payable in accordance with the agreed terms.
8. Cancellations of confirmed bookings shall be governed by the cancellation conditions communicated at the time of booking and the applicable policies of airlines, hotels, transport providers, and other suppliers. Deposits, advance payments, and other amounts paid to third parties may be non-refundable, depending on the relevant terms. In cases of cancellation or visa refusal, any recoverable refund will be determined by the applicable supplier policies and the agreed booking conditions. Where Let’s Fly.lk has already paid or committed funds on behalf of the participant, the participant shall be responsible for applicable non-recoverable costs and cancellation charges in accordance with those conditions. Reasonable handling, administrative, logistical, or other expenses directly associated with the booking may also be payable where applicable and disclosed under the agreed terms.
9. No refund shall ordinarily be provided for any service, activity, excursion, meal, accommodation night, transfer, or other package component that a participant chooses not to use or is unable to use during the tour, unless a refund is expressly permitted under the relevant supplier's policy or the agreed booking conditions.
10. The individual or party making the booking shall be responsible for settling the total agreed tour cost for themselves and all other participants included in that booking. Payments must be made through the payment methods and to the accounts officially designated by Let’s Fly.lk. Any third-party payments, deposits, or other amounts required to secure travel arrangements must be settled within the specified payment deadlines. Let’s Fly.lk reserves the right to withhold or decline reservations where the required payments have not been received by the applicable deadlines. Any restrictions on third-party payments will be communicated as part of the payment arrangements.
11. All participants are strongly advised to obtain comprehensive travel insurance covering the entire period of travel, including medical emergencies, accidents, trip cancellation or interruption, baggage loss, and other relevant travel risks. Participants should review the coverage and exclusions of their policies carefully. Proof of insurance may be requested before departure where required by the tour arrangements or applicable regulations.
12. Let’s Fly.lk shall not be responsible for restrictions, travel bans, entry refusals, exit restrictions, or other prohibitions imposed on participants by governmental, immigration, judicial, or regulatory authorities. Participants are responsible for ensuring that they meet the relevant travel, entry, exit, and documentation requirements applicable to their journey.
13. By confirming a booking, participants acknowledge that personal information relating to themselves and the other travelers included in the booking may be collected, used, stored, and shared with relevant employees, authorized agents, airlines, hotels, visa-processing providers, transport operators, and other service providers where reasonably necessary to arrange and deliver the travel services. Let’s Fly.lk shall handle personal information in accordance with applicable data protection laws of Sri Lanka, including the Personal Data Protection Act, No. 9 of 2022, as applicable, and its applicable privacy policy. The person making a group booking is responsible for ensuring that the other participants have been appropriately informed about the provision and use of their personal information.
14. Each participant is responsible for ensuring that they are legally eligible and suitably prepared to undertake the tour. Participants must hold the required travel documents, comply with applicable laws and regulations, and disclose any relevant mobility or assistance requirements that may affect their participation. Each participant is expected to exercise reasonable care for their own safety and follow the instructions of authorized tour representatives.
15. Participants shall be responsible for damage, loss, or additional expenses caused by their actions or omissions, including damage caused by accompanying dependents where applicable. Hotels, transport providers, and other service suppliers may impose charges for property damage, excessive cleaning, or other breaches of their respective policies.
16. Let’s Fly.lk shall not be held responsible for delays, disruptions, cancellations, or failure to perform travel services to the extent that these result from circumstances beyond its reasonable control. Such circumstances may include natural disasters, fires, floods, severe weather, cyclones, strikes, industrial disputes, epidemics, pandemics, wars, terrorism, civil unrest, government actions, changes in laws or regulations, transport or equipment failures, and other comparable unforeseen events. Any resulting changes, additional expenses, refunds, or alternative arrangements shall be addressed in accordance with applicable law, supplier policies, and the agreed booking conditions.
17. Participants shall be responsible for losses, claims, damages, liabilities, and reasonable expenses arising from their own unlawful conduct, negligence, misconduct, failure to follow applicable instructions, or breach of these terms and conditions. Where a person makes a booking on behalf of other participants, responsibility for the conduct or breaches of those other participants shall apply only to the extent permitted by applicable law and the agreed booking arrangements. Nothing in this clause shall exclude any rights or liabilities that cannot lawfully be excluded.
18. To the extent permitted by applicable law, Let’s Fly.lk’s aggregate liability arising from a tour booking shall be limited to the total amount paid to Let’s Fly.lk for the affected tour. This limitation shall not apply where liability cannot legally be limited or excluded, including any liability that applicable law requires to remain with Let’s Fly.lk.
19. Photographs or video recordings may be taken during tours for promotional, marketing, or business-related purposes. Participants who do not wish to appear in such material should inform the Let’s Fly.lk tour leader or an authorized representative before the tour begins. Any collection, use, or publication of identifiable images shall be handled in accordance with applicable privacy and data protection requirements.
20. Driving times and estimated arrival times stated in an itinerary are indicative only and may change due to traffic congestion, weather conditions, roadworks, accidents, road closures, or other circumstances beyond the tour operator’s control.
21. At certain destinations, coaches and tour vehicles may only be permitted to park in designated areas. Participants may consequently need to walk from the parking location to sightseeing attractions, restaurants, meeting points, or other scheduled venues.
22. Unless specifically confirmed otherwise, group tour itineraries may involve walking, stairs, uneven surfaces, and other physical activities. Certain tours may not be suitable for wheelchair users or individuals who have significant difficulty walking independently. Participants with mobility limitations or accessibility requirements should inform Let’s Fly.lk before confirming their booking so that the suitability of the itinerary and the availability of appropriate arrangements can be assessed.
23. Where a package is advertised on the basis of a minimum of 15 paying participants, the quoted price and operation of the tour are subject to achieving that minimum number. If the required group size is not reached, Let’s Fly.lk reserves the right to cancel the tour or propose alternative arrangements, subject to applicable law and the cancellation, refund, and notification conditions communicated for the booking.

Acknowledgement and acceptance

By making a reservation or participating in a tour organized by Let’s Fly.lk, participants acknowledge that they have had the opportunity to read and understand these General Terms and Conditions and agree to be bound by the applicable conditions relating to their booking. The person confirming a group reservation is responsible for communicating the relevant terms to the other participants included in that booking.